Scaling with Confidence: How Helio Group Leveraged Revaya to Support Growth Without Overburdening Staff

Helio Group, a Los Angeles–based property management company, hired eight Revaya professionals across maintenance scheduling, leasing, accounting, and emergency response. The result: smoother operations, more staff for the same spend, and on-site teams free to focus on inspections, move-ins, and customer service. With zero turnover for 12+ months, the offshore team has become a seamless, long-term extension of the business—boosting flexibility, morale, and confidence to pursue growth.

“Revaya gave us confidence to say yes to growth opportunities, knowing we could expand staff without overburdening our local team.”— Sara Messall, Director of Operations, Helio Group

Challenges

Property managers were stretched thin. Inbox-heavy coordination—especially maintenance scheduling and tenant communications—pulled them away from on-site priorities like walkthroughs, inspections, and resident relations. Leadership was open to overseas talent but cautious about communication, accountability, and integration. They needed a solution that would lighten administrative load, be cost-effective versus California hires, and support efficient scaling.

The Revaya Solution

Helio started with two remote maintenance schedulers, immediately reducing back-and-forth and freeing local staff. Seeing quick wins, the company expanded with targeted roles:

• Accounting support: brought previously outsourced work back in-house with two remote hires.
• Leasing support: added two specialists to coordinate tour scheduling and follow-ups.
• Emergency response: staffed a night-shift role to field after-hours tenant calls cost-effectively.

Revaya’s vetting and clear, role-based workflows made integration fast and low-friction. The remote team now collaborates daily with a lean local group, operating like one unit.

The Results

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