Why Property Management Companies Are Building Remote Teams in the Philippines

The Property Management Staffing Problem Is Getting Worse

If you run a property management company, you already know the drill. Regional managers are drowning in maintenance requests. Leasing coordinators are stretched across too many units. Bookkeepers can barely keep up with month-end close. And every time you try to hire locally, you’re competing with companies offering 30% more than you can afford to pay.

The numbers back this up. According to the National Apartment Association, turnover in the property management industry regularly exceeds 30-40% annually. Replacing a single leasing coordinator costs an average of $5,000-$8,000 in recruiting, onboarding, and lost productivity. For portfolio operators managing 500-2,000 units, this is a recurring expense that quietly bleeds margin.

The companies solving this problem aren’t cutting corners. They’re building smarter.

What “Remote Property Management Staff” Actually Means

When we say remote property management staff, we don’t mean freelancers checking emails from a coffee shop. We’re talking about full-time, dedicated professionals who work your exact business hours, log into your property management software, follow your specific SOPs, and report directly to your on-site managers.

Within two weeks, most of our property management clients tell us they’ve stopped thinking of their Philippines-based team members as “remote staff” at all. They’re just part of the team.

The Roles That Work Best for Property Management

Assistant Property Managers

Handling tenant communications, lease renewals, delinquency follow-ups, and vendor coordination remotely is entirely viable when staff are trained on your systems and empowered with clear SOPs. These professionals handle 60-70% of what your expensive on-site managers are currently doing, freeing them to focus on relationship management and growth.

Leasing Coordinators

Responding to inquiries, scheduling tours, processing applications, and managing your lease pipeline doesn’t require someone to be physically present in your office. A dedicated leasing coordinator working your hours, with access to your CRM and property software, handles this flawlessly.

Maintenance Coordinators

Dispatching vendors, tracking work orders, following up on completions, and communicating with residents — this is high-volume, process-driven work that remote professionals excel at.

Bookkeepers and Accounts Payable

Month-end close, vendor payments, reconciliations, and financial reporting are ideal for remote professionals trained in your systems. For portfolio operators, this often means replacing a $60,000-$70,000 annual in-house hire with a dedicated professional at $22,000-$28,000 — with no loss in quality.

The Economics Are Simple

A leasing coordinator in a major U.S. metro earns $45,000-$55,000 per year in salary alone. Add benefits, payroll taxes, PTO, and turnover costs, and your real cost is closer to $65,000-$75,000 per year per person.

A dedicated, full-time Philippines-based leasing coordinator costs approximately $22,000-$28,000 annually — fully managed, with HR, payroll, compliance, and benefits handled for you. For a property management company with five such positions, that’s a $175,000-$235,000 annual savings.

The Retention Advantage

While the U.S. property management industry battles 30-40% annual turnover, properly structured global staffing programs see attrition rates below 10%. A skilled professional in the Philippines in a full-time position with a U.S. company shows up, invests, and stays — and that stability compounds over time.

How to Get Started

The property management companies seeing the most success with global staffing have documented processes, invest two weeks in proper onboarding, and treat their global staff as real members of the team. If that describes your organization, the economics and operational benefits are compelling.

Revaya works specifically with established U.S. property management companies to find, vet, and manage dedicated global professionals. If you’re managing 200+ units and want to explore what this looks like for your operation, start with a 30-minute conversation.