How fast can we start?

We submit the first batch of candidates in 5–7 business days after kickoff.

Who manages day-to-day?

You collaborate directly with your professional, while Revaya handles HR, payroll, compliance, and ongoing performance reviews.

What if the person isn’t a fit?

We initiate a replacement within 48 hours and present new candidates in 5–7 business days. No replacement fee within the guarantee.

Will they work my hours?

Yes—our team is trained for U.S. time zones and professional communication.

How much does it cost?

Fully managed monthly pricing typically ranges $1,750–$2,750 per employee depending on role complexity. Direct-hire available at a one-time 30% fee.

Hire a Remote eCommerce Customer Service Specialist from the Philippines

Protect LTV and reviews with fast, friendly, on‑brand support. Your specialist clears queues, resolves issues,and turns frustrated buyers into loyal customers.

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Talk to an Expert

Transparent Pricing

Revaya finds and vets the talent (<2% pass rate), you select the best fit, and we handle HR, payroll,compliance, plus regular check‑ins with both parties.

~$5,000/month

Average U.S. eCommerce Customer Service

$1,750–$2,750/month

Revaya Full-Time eCommerce Customer Service

*Includes HR/payroll, QA, backup coverage, security.

What Your Assistant Handles

Inbox & ChatEmail & SMS
Ticket triage, macros, escalations, refunds/returns

Platform Tasks
‍Order lookups, address changes, replacements, WISMO

Reputation
Review requests, service recovery, community responses

Knowledge Base
‍Macro upkeep, FAQ gaps, tone alignment

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Works Inside Your Stack

Your systems keep running as usual — our experts integrate into the tools you already use to boost efficiency and results.

Gorgias, Zendesk, Re:amaze, Kustomer, Gladly: manage tickets, chats, and customer interactions across multiple channels.

Shopify: support order tracking, returns, and customer account inquiries.

Slack/Zoom, Asana/ClickUp: stay aligned with your team through organized communication and workflows.

ChatGPT: draft empathetic, accurate responses faster and maintain a consistent brand voice.

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What You Can Expect from Your CS Specialist

In weeks, expect a calmer queue and happier customers.

Faster responses
Agreed SLAs met duringyour hours

Cleaner backlog
Older tickets cleared and kept down

Higher CSAT
Consistent tone,clear resolutions

Lower repeat contacts
Better macros and root‑cause notes

How to Hire the Right CS Specialist

1) Define channels, volume, SLAs, tone.
2) Review 2–3 vetted profiles (5–7 business days).
3) Live scenario test (macro + edge case).
4) Select & onboard (helpdesk access).
5) Run with Revaya HR/compliance and regular check‑ins.

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