How Helio Group Built an Eight-Person Remote Property Management Team

The Challenge

Helio Group develops, owns, and manages residential rental communities across West Los Angeles. As its portfolio grew, maintenance scheduling, resident communications, and administrative coordination took more time from property managers. The local team needed capacity for inspections, move-ins, and resident relationships. Adding local staff in California put pressure on the hiring budget, but leadership was cautious about remote hiring too. They wanted to see dependable communication, accountability, and a good fit with the existing team before expanding.

The Solution

After a referral from a peer company, Helio started with two remote maintenance schedulers through Revaya. They took on coordination work so property managers could focus more attention on responsibilities that required an on-site presence. Helio then added support across accounting, leasing, and after-hours resident communications. Accounting professionals brought previously outsourced work into the team. Leasing support staff handled tour scheduling, and a night-shift professional fielded after-hours resident calls. At the time of the case study, Helio had eight Revaya professionals working alongside its local staff. The hires were matched to specific roles and onboarded into Helio’s processes. Remote staff supported the workflow while the local team retained responsibility for on-site work and operational decisions.

"I was hesitant at first. But now, our remote staff feel like a seamless part of the team. We've had zero turnover, they've taken so much off our local team's plates, and it's given me confidence we can grow without stretching my staff too thin."

The Results

Helio reported three practical benefits from building its remote property management team. Greater capacity within the hiring budget. The client reported being able to hire two remote professionals for the cost of one local hire. That comparison reflected Helio’s roles and costs, rather than a fixed ratio for every employer. More time for on-site work. With remote colleagues handling maintenance coordination, leasing schedules, and accounting support, local property managers could give more attention to inspections, move-ins, and resident relations. Continuity across the team. Helio reported no turnover among its Revaya hires over a period of more than 12 months. Leadership described the remote staff as part of the team and said the additional capacity gave them confidence to pursue growth without stretching local employees too thin.

Helio’s approach was gradual: start with a defined maintenance coordination role, establish the working relationship, and add support where the team needed it. Its experience shows how remote property management staffing can complement a local team rather than replace the work that must happen on site. Talk with Revaya about the maintenance, leasing, or accounting responsibilities your team needs covered. You manage the work. We manage the people.