The hardest part of delegation is deciding what to hand off first. The answer is simpler than most owners expect: start with the high volume, rules based work that lives entirely inside AppFolio. Here are fifteen tasks a trained remote team member can own from day one.
Leasing
- Guest card follow ups: every new inquiry answered within one business hour.
- Tour scheduling and confirmations: booked, reminded, rescheduled.
- Application processing: document collection and screening coordination.
- Listing updates: availability, pricing, and photos refreshed within 24 hours.
- Lease document prep: agreements assembled for manager review and e signature.
Maintenance
- Work order creation and triage: every request logged same day with urgency set.
- Vendor dispatch and scheduling: assignments sent, appointments confirmed.
- Open ticket follow ups: every work order touched at least every 48 hours.
- Invoice attachment and coding: bills attached to work orders and coded correctly.
Accounting and collections
- Daily delinquency review: the past due report worked every morning.
- Payment posting and ledger cleanup: misapplied payments fixed fast.
- AP entry: invoices entered and coded for approval.
Residents and reporting
- Renewal outreach: the 90/60/30 cadence run on every expiring lease.
- Resident message triage: portal messages answered or routed same day.
- Weekly reports: work order aging, delinquency trend, and leasing pipeline delivered every Monday.
What to keep in house
Pricing decisions, owner relationships, legal notices requiring judgment, vendor negotiations, and anything requiring a physical presence. The pattern: delegate execution, keep decisions.
How to start
Pick five tasks from this list, write a one page SOP for each, and give your new team member week one to shadow and week two to own them. Revaya places AppFolio trained assistants who have done these exact tasks for other US portfolios, so ramp time is days, not months. Book a free fit call and we will help you scope the first five.
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