Hire a Maintenance Coordinator for Multifamily

Q: Do Maintenance Coordinators work U.S. business hours?

Yes. Schedules are aligned to your U.S. time zone with clear SLAs for first response, scheduling, and follow-ups.

Q: What responsibilities can they handle?

Work-order triage, resident communication, vendor dispatching and scheduling, bids and approvals routing, parts/PO tracking, follow-ups, and closing work orders. We can also coordinate make-readies, turns, and preventive maintenance calendars.

Q: Which systems do you support?

AppFolio, Yardi, Buildium, and your phone/SMS/helpdesk stack. We adapt to your SOPs and maintain clean records and audit trails.

Q: How are emergencies and after-hours issues handled?

We follow your escalation tree and on-call vendor list, prioritize life-safety, document every action, and route to property teams. Extended or weekend coverage is available if needed.

Q: Do you manage quotes and spending approvals?

Yes. We gather estimates, compare vendors, and route approvals based on your dollar thresholds and policies. Final authorization remains with you.

Q: How is performance measured?

First-response time, time-to-schedule, time-to-complete, resident callback rate/CSAT, and backlog aging, with simple reports and continuous improvements.

Q: Can you manage vendor compliance documents?

Yes. We track COIs, W-9s, licenses, and expirations, and ensure only approved vendors are dispatched.

Q: Is this secure and compliant?

All work runs under NDAs with least-privilege access, MFA, device governance, optional monitoring, and documented SOPs for auditability.

Q: Why choose Revaya for maintenance coordination?

Elite vetting with fewer than 2% accepted, AI-enabled workflows, fully managed HR and performance oversight, U.S.-hours coverage, and 50–70% cost savings versus local hiring.

Question 1

Do you work U.S. hours?

Answer

Yes. Your Maintenance Coordinator in the Philippines operate on your U.S. business hours, so they’re available when your residents submit requests and when vendors need coordination. We can also adjust schedules for after-hours or weekend coverage if required.

Question 2

Can you work with our CPA/auditor?

Answer

Yes. We prepare PBC items, pull supporting docs, and respond to auditor requests on your timelines. Our documentation lives in your systems so audit trails are clean and easy to follow.

Question 3

Who approves payments and journal entries?

Answer

Your team retains all approvals. We prepare clean packets, propose entries per policy, and document every step so approvers can review quickly and confidently.

Question 4

Do you handle CAM or trust accounting?

Answer

We assist with reconciliations, schedules, and variance notes, following your templates and controls. Exceptions are flagged early with recommended next actions.

Question 5

Can we start part-time?

Answer

Yes—start with scoped coverage and scale to full-time as volume grows.

Question 6

Is outsourcing property management to the Philippines secure and compliant?

Answer

Yes. Revaya uses NDAs, role-based access, device and activity governance, and documented SOPs to protect resident and owner data. We provision least-privilege access in your PMS, log key actions, and align with U.S. privacy expectations—so hiring a Filipino property management assistant remains secure and auditable.

Question 7

Why choose Revaya over other Philippines property management staffing companies?

Answer

Revaya combines elite vetting (<2% pass rate), fully managed HR/payroll, U.S.-hours coverage, and security-first operations with Multifamily-specific playbooks. We staff leasing, resident services, maintenance coordination, and accounting, then manage performance to SLA-backed outcomes—delivering consistent results and 50–70% cost savings vs. local hires.

Hire a Maintenance Coordinator for Multifamily

Transparent Pricing

~$5,800/month

$1,800–$2,400/month

What Your Maintenance Coordinator Handles

Works Inside Your Stack

KPIs & SLAs We Target

Security & Compliance

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Frequently Asked Questions