Hire a Renewals Specialist for Multifamily

Q: Do your Renewals Specialists work U.S. business hours?

Yes. Scheduling is aligned to your U.S. time zone with clear response SLAs for resident outreach, follow-ups, and renewal offers.

Q: How do you measure renewal performance?

We track renewal rate, notice-to-renew timelines, response speed, vacancy days saved, and exception reasons—sharing simple, actionable reports.

Q: Who sets rent increases and lease terms?

You do. We prepare offers and templates per your policy, obtain approvals as required, and document all communications. We do not provide legal advice and follow jurisdictional rules you specify.

Q: What systems can you work in?

AppFolio, Yardi, Buildium, and your phone/SMS/CRM stack. We adapt to your workflows and maintain clean records and audit trails.

Q: Can you handle notices and resident follow-ups?

Yes. We schedule outreach, send templated notices per your policy, log outcomes, and escalate exceptions to your property team.

Q: Is this secure and compliant?

Engagements run under NDAs with least-privilege access, MFA, device governance, and optional monitoring. Processes are documented for visibility and compliance.

Q: Can we start part-time and scale up?

Yes. Begin with scoped coverage for renewals seasonality and expand to full-time as volume grows.

Q: Why choose Revaya?

Elite vetting with fewer than 2% accepted, fully managed HR and performance oversight, U.S.-hours coverage, and 50–70% savings versus local hiring.

Question 1

Who sets renewal pricing?

Answer

You do. We provide comps and recommendations, then prepare offers per your rules. Pricing authority and approvals always remain with your internal team.

Question 2

Can you run e-sign?

Answer

Yes—via your PMS or e-signature tool. We build the packet, route for signatures, track status, and document completion so everything is recorded in your system of record.

Question 3

How do you track progress?

Answer

Weekly pipeline and outcome reports show offers sent, responses, objections, and signed renewals. We flag risk units early and adjust outreach sequences.

Question 4

Do you work U.S. hours?

Answer

Yes. Your Renewals Specialist in the Philippines works on your U.S. business hours, ensuring residents receive timely outreach and responses. Schedules can also be adjusted for evenings or weekends if your renewal process requires extended coverage.

Question 5

Can we start part-time?

Answer

Yes—start with scoped coverage and scale to full-time as volume grows.

Question 6

Is outsourcing property management to the Philippines secure and compliant?

Answer

Yes. Revaya uses NDAs, role-based access, device and activity governance, and documented SOPs to protect resident and owner data. We provision least-privilege access in your PMS, log key actions, and align with U.S. privacy expectations—so hiring a Filipino property management assistant remains secure and auditable.

Question 7

Why choose Revaya over other Philippines property management staffing companies?

Answer

Revaya combines elite vetting (<2% pass rate), fully managed HR/payroll, U.S.-hours coverage, and security-first operations with Multifamily-specific playbooks. We staff leasing, resident services, maintenance coordination, and accounting, then manage performance to SLA-backed outcomes—delivering consistent results and 50–70% cost savings vs. local hires.

Hire a Renewals Specialist for Multifamily

Transparent Pricing

~$5,000/month

$1,800–$2,400/month

What Your Renewals Specialist Handles

Works Inside Your Stack

KPIs & SLAs We Target

Security & Compliance

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Frequently Asked Questions