We follow your legal timelines and processes. Our role is to prepare, document, and route communications so attorneys or property managers can execute notices in line with jurisdictional rules.
Reduce delinquency with structured reminders, compliant documentation, and clear payment plans—on U.S. hours.
Includes: recruitment <2% pass-rate vetting, onboarding, HR & payroll, performance management, backup coverage, and security controls.
Average U.S. Collections Specialist
Revaya Full-Time Collections Specialist
*Includes HR/payroll, QA, backup coverage, security.
Friendly reminders across channels; payment plan coordination: send timely reminders via multiple channels and work with residents to set up payment plans.
Ledger notes and documentation per policy: update ledgers and maintain accurate records in line with your policies.
Escalation routing and reporting: flag delinquent accounts, route escalations, and prepare reports for management.
Compliance-safe communication per your jurisdiction: follow approved scripts and legal guidelines to keep all resident communication compliant.
Your Rent Collections Specialist is measured on payment commitments kept, delinquency reduction, and accurate contact logging.
Promise-to-pay kept: improvement target set jointly: track and improve resident follow-through on payment commitments.
Delinquency rate: reduction target set jointly: set goals with you to reduce overall delinquency rates over time.
100% of contacts logged with outcomes: ensure every outreach attempt is documented with the result recorded.
We lock down your data with secure sign-ins (two-step verification), automatic updates, and strict “only what’s needed” access.
Our 24/7 security team watches for threats in real time, with Microsoft 365 backups, smarter email protection, ongoing team training, and dark-web checks to keep your property-management operations safe and compliant.
FAQ
Do you send legal notices?
We follow your legal timelines and processes. Our role is to prepare, document, and route communications so attorneys or property managers can execute notices in line with jurisdictional rules.
Will you take payments?
We direct residents to your approved channels, confirm receipt, and log outcomes. Payment handling rules remain yours; we ensure documentation is complete for every contact.
What about after-hours issues?
We adhere to your routing policy and document all interactions for next-day action or escalation. Coverage windows can be tailored to portfolio needs.
Do you work U.S. hours?
Yes. Your Renewals Specialist in the Philippines works on your U.S. business hours, ensuring residents receive timely outreach and responses. Schedules can also be adjusted for evenings or weekends if your renewal process requires extended coverage.
Can we start part-time?
Yes—start with scoped coverage and scale to full-time as volume grows.
Is outsourcing property management to the Philippines secure and compliant?
Yes. Revaya uses NDAs, role-based access, device and activity governance, and documented SOPs to protect resident and owner data. We provision least-privilege access in your PMS, log key actions, and align with U.S. privacy expectations—so hiring a Filipino property management assistant remains secure and auditable.
Why choose Revaya over other Philippines property management staffing companies?
Revaya combines elite vetting (<2% pass rate), fully managed HR/payroll, U.S.-hours coverage, and security-first operations with Multifamily-specific playbooks. We staff leasing, resident services, maintenance coordination, and accounting, then manage performance to SLA-backed outcomes—delivering consistent results and 50–70% cost savings vs. local hires.
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