Hire a Resident Services Assistant for Multifamily

Q: Do Resident Services Assistants work U.S. business hours?

Yes. Schedules are aligned to your U.S. time zone with clear SLAs for first response, follow-ups, and resolution.

Q: What channels do they cover?

Phone, email, SMS, and resident portals; we can also monitor Google Business/chat if requested. All interactions are logged to your systems.

Q: What resident tasks can you handle?

General inquiries, service-request intake and updates, appointment scheduling, move-in/move-out coordination, notices and reminders, amenity bookings, and satisfaction callbacks—following your SOPs.

Q: Can you accept payments or provide legal advice?

We do not process payments or give legal advice. We direct residents to your approved payment channels and follow your jurisdictional policies for notices and escalations.

Q: Which systems do you support?

AppFolio, Yardi, Buildium, plus your phone/SMS/CRM stack. We maintain clean records and audit trails in your platform.

Q: How is performance measured?

First-response time, resolution time, CSAT/feedback, call quality, and documentation accuracy—with simple, recurring reports.

Q: Is this secure and compliant?

Yes—NDAs, least-privilege access, MFA, device governance, optional monitoring, and documented SOPs ensure confidentiality and compliance.

Q: Can we start part-time and scale?

Yes. Begin with scoped coverage and expand to full-time as volume grows.

Q: Why choose Revaya?

Elite vetting with fewer than 2% accepted, fully managed HR and performance oversight, AI-enabled workflows, U.S.-hours coverage, and 50–70% savings versus local hiring.

Question 1

Do you work U.S. hours?

Answer

Yes. Your Resident Services Assistant in the Philippines aligns to your U.S. business hours and coverage windows. We can also structure split shifts or staggered schedules for peak times, and follow your after-hours policy for logging, routing, and next-day action.

Question 2

Will the resident services asistant call residents?

Answer

Yes—per your scripts and policies. They handle phone/SMS/email outreach, document all contacts in your PMS or CRM, and provide clear status notes so onsite teams see exactly what happened and what’s next. This improves transparency and reduces repeat inquiries.

Question 3

How is quality managed?

Answer

Through <2% pass-rate vetting, role-specific onboarding, KPIs/SLAs, and weekly QA reviews. We track response times, resolution rates, CSAT/NPS feedback, and renewal cadence compliance—then adjust playbooks to hit goals

Question 4

Can we start part-time?

Answer

Yes—start with scoped coverage and scale to full-time as volume grows.

Question 5

Is outsourcing property management to the Philippines secure and compliant?

Answer

Yes. Revaya uses NDAs, role-based access, device and activity governance, and documented SOPs to protect resident and owner data. We provision least-privilege access in your PMS, log key actions, and align with U.S. privacy expectations—so hiring a Filipino property management assistant remains secure and auditable.

Question 6

Why choose Revaya over other Philippines property management staffing companies?

Answer

Revaya combines elite vetting (<2% pass rate), fully managed HR/payroll, U.S.-hours coverage, and security-first operations with Multifamily-specific playbooks. We staff leasing, resident services, maintenance coordination, and accounting, then manage performance to SLA-backed outcomes—delivering consistent results and 50–70% cost savings vs. local hires.

Hire a Resident Services Assistant for Multifamily

Transparent Pricing

~$5,400/month

$1,800–$2,400/month

What Your Resident Services Assistant Handles

Works Inside Your Stack

KPIs & SLAs We Target

Security & Compliance

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Frequently Asked Questions